Helose vs. Luma Health
A patient-communication platform sold to health systems.
| Feature | Helose | Luma Health |
|---|---|---|
| Who it’s built for | Small to mid-sized clinics wanting premium patient contact | Health systems and large medical groups |
| HIPAA Purpose Built | ✓ | ✓ |
| Dedicated line for your clinic | ✓ | Configured per health system |
| Blue-bubble iMessage | ✓ | ✕ |
| White-labeled to your practice | ✓ | Enterprise branding options |
| Works without a patient app | ✓ | ✓ |
| Reorders and Patient Store | ✓ | ✕ |
| Priced per patient you text | ✓ | Enterprise contract |
| Setup | Minutes | Months, health-system project |
Company overview
Luma runs patient messaging, scheduling, and intake at scale for primary care and regional and rural health systems: the hospital serving a rural area, not the independent clinic down the road. Enterprise platform, onboarding, and pricing. Helose is built for the clinic that runs itself.
Who each is built for
Luma Health
- Sells to health systems and large medical groups
- Covers messaging, scheduling, and intake across many sites and service lines
Helose
- Built for small to mid-sized clinics
- No IT department required. Your front desk runs it
- Deliberately narrow: the weeks between visits, not the whole chart
What patients get
- Clinic branded contact card (your name and logo in the thread, not a rented short code)
- Blue bubbles on iPhone, SMS everywhere else. No app or new account
- Short Habit check-ins answerable from the lock screen
- Reorder link in the same conversation when supply runs low. Your clinic fulfills and collects payment
- White-labeled to your subdomain
What staff get
- See how patients are doing while Habit runs
- Choose your Habit texts once. Helose sends them on your schedule
- Not an EHR. Nothing to migrate and no chart to maintain
- Pay only for patients actually texted
Setup time
Luma is a months-long health-system project (scoping, integration, training) that someone on your side must own. Helose takes minutes. Your front desk sets it up, with no integration project.
The bottom line
Frequently asked questions
Is Helose a solid Luma alternative for a small clinic?
Yes, if you’re running one or two locations and don’t have an IT team. Luma is built for big health systems, and the contracts and onboarding reflect that. Helose is something your front desk can get running in a few minutes.
Do the texts actually show up as iMessage?
On iPhone they do: blue bubbles from the dedicated line we set up for your clinic. On Android (or when iMessage isn’t available) it just falls back to regular SMS. Patients don’t have to install anything either way.
Does this replace our scheduling and intake tools?
No. Helose handles the time between visits: Habit check-ins and refill nudges from your clinic branded contact card. Keep your existing scheduling and intake systems.
How is pricing structured?
You pay per patient you actually text, not per seat and not for your entire panel. Start with a free two-week trial on your real patients, then we quote from the patients you actually texted.
Want to see it on your own patients?
Book a 15-minute walkthrough. You want the best for your patients.
Request a demo