Helose vs. Solutionreach
Patient engagement aimed at recall, no-shows, and collections.
| Feature | Helose | Solutionreach |
|---|---|---|
| Who it’s built for | Small to mid-sized clinics wanting premium patient contact | Dental, eye care, and medical practices, plus multi-location groups |
| HIPAA Purpose Built | ✓ | ✓ |
| Blue-bubble iMessage | ✓ | ✕ |
| Still reaches patients when SMS gets filtered | ✓ | ✕ |
| Between-visit protocol follow-up | The whole product | Recall, reminders, and confirmations |
| Reorders and Patient Store | ✓ | ✕ |
| Pre-visit summary for staff | ✓ | ✕ |
| Billing and collections | ✕ | ✓ |
| How you pay | Per patient you text | Quoted per practice |
| Setup | Minutes | About two weeks |
Company overview
Solutionreach has been doing this for 25 years and says it has delivered 15 billion messages across more than 10,000 clinics, with over 400 practice-management and EHR integrations behind it. Its own pitch is the revenue cycle: automated recall, appointment confirmations, and getting patients to pay straight from a text. That is a different job from ours. Helose does not touch billing or collections. It runs your clinical protocol in the weeks between visits and hands your team a short summary before the patient comes back.
Who each is built for
Solutionreach
- Dental, eye care, and medical practices, including multi-location groups
- Built around recall, appointment confirmations, no-shows, and getting balances paid
- Over 400 practice-management and EHR integrations, and 25 years of delivery behind it
- Says most practices are live in under two weeks with dedicated onboarding
Helose
- Functional and integrative medicine, dermatology, weight loss, and rural clinics
- Built around the clinical protocol after the visit, not the revenue cycle
- No billing, no payments, no collections. That is not what we do
What patients get
- Clinic branded contact card (your name and logo in the thread, not a rented short code)
- Blue bubbles on iPhone, SMS everywhere else. No app or new account
- Short Habit check-ins answerable from the lock screen
- Reorder link in the same conversation when supply runs low. Your clinic fulfills and collects payment
- White-labeled to your subdomain
What staff get
- See how patients are doing while Habit runs
- Choose your Habit texts once. Helose sends them on your schedule
- Not an EHR. Nothing to migrate and no chart to maintain
- Pay only for patients actually texted
When carrier filtering eats a check-in
- Texts to a regular US phone number can get filtered by carriers. The clinic often never hears that the check-in missed.
- Health-related wording draws extra scrutiny, so legitimate clinic messages get caught in it.
- Blue-bubble iMessage does not ride those SMS filters.
- If the phone is not on iMessage, messages from the same clinic branded contact card still send as a regular text.
The bottom line
Frequently asked questions
Does Helose do billing or collections?
No. Solutionreach sends payment links and works the revenue cycle. We stay out of billing entirely and focus on whether the patient actually followed the plan.
We already use Solutionreach. Is there overlap?
Less than you would think. They run recall, confirmations, and payments. Helose runs the clinical protocol between visits and summarizes replies for your team before the next appointment.
Does Solutionreach send iMessage?
No. Solutionreach sends standard carrier SMS. Helose sends blue-bubble iMessage on iPhone and falls back to SMS everywhere else.
Want to see it on your own patients?
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