Dispensary and adherence

Supplement refill reminders patients actually answer

Refill revenue leaks when nobody texts before the bottle is empty. Helose sends running-low nudges and adherence check-ins from a your clinic branded contact card, in the same thread as Habit follow-up. Patient Store opens from the link. You keep the sale.

Why refills slip to Amazon

Functional, integrative, and weight-loss panels run multi-SKU protocols. Patients mean to reorder from you. Then life happens, Prime checkout wins, and staff learn about the gap at the front desk.

Portals ask for another login. A call list only reaches the patients coordinators remember. A text on the clinic line they already use for check-ins lands while the bottle still has a few days left.

What Helose sends

Staff approve the playbook once: welcome, weekly adherence touch, running-low reorder link. Habit fires on the schedule you set from your clinic branded contact card. Patients reply in iMessage or SMS. When they tap YES, the order lands in your queue. Fullscript, Jane, Shopify, or your own store. Helose does not take payment.

Adherence is one short question in the same thread, not a survey portal. "How is the protocol going this week?" beats a form most patients never open.

What staff see

Replies and reorder taps show in the clinic app. Coordinators handle exceptions. Quiet patients surface before the visit, not after. Use the refill revenue calculator to size the gap on your panel.

FAQ

Questions clinics ask.

How do supplement refill reminders work in Helose?

Habit sends a running-low text from your clinic branded contact card with your store link. The patient taps YES. The order moves into your clinic queue. Same thread as check-ins.

Can Helose text patients about supplement adherence?

Yes. Staff approve a short weekly check-in. Patients reply in text. No chatbot rewrites messages at send time.

Does Helose replace Fullscript or my dispensary?

No. Helose is the contact layer that gets patients to follow through and reorder from you. Keep your catalog and fulfillment partner.