We protect your health information.
Between-visit texts and visit summaries can include names, replies, and light care context. We treat that as protected health information. Encrypted in Helose systems. Kept separate per clinic. Clear choices about how your data is used.
Effective July 21, 2026
- HIPAA Security program
- BAA Signed at signup
- Encrypted In transit & at rest
- US-only Infrastructure
- SOC 2 Type II Underway
Commitments
How we handle your information.
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Only what we need
We collect what is needed to run check-ins, reorder texts, and pre-visit summaries for your clinic. No selling. No advertising profiles. No training on your health information.
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Encryption
Encrypted while moving through Helose systems and while stored. Servers stay in the United States. On the way to your phone, a text may show on your lock screen, and a standard cellular text may not be encrypted end to end. See Messaging Terms.
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Access controls
Helose staff only get access when their job requires it. Each clinic's data stays separate. Activity is logged for compliance review.
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Your choices
Reply STOP to opt out of texts. Tell your clinic if your phone number changes. Request export or deletion through your clinic. We honor clinic-directed requests under our agreement with your clinic.
FAQ
Questions patients ask.
Who can see my texts?
Does Helose use my health information to train AI models?
Are my texts secure?
How do I opt out?
How do I file a privacy complaint?
How can I request deletion of my information?
What if I change my phone number?
Does Helose sell my data?
What privacy policy applies to me as a patient?
Receiving texts from your clinic?
Read the Messaging Terms before you opt in, including channel limits and how to STOP.