Health-related texts from your clinic.

You agree to receive health-related text messages from your clinic through Helose. Messages may include check-ins between visits, reorder or refill nudges, short confirmations, and links to a secure web page when more detail is needed. They are not a substitute for an office visit or emergency care.

• Agreeing to receive these texts is not required to receive care at your clinic.
• Message frequency varies.
• Message and data rates may apply.

Helose does not send health-related texts on its own. Your clinic's authorized staff reviews and approves every outbound message before it reaches your phone. Outbound starts use a fixed list of clinic-approved templates. When more detail is needed, you may get a short text with a link to a secure page instead of a long clinical writeup in the thread.

Texts come from your clinic's Helose-powered number. Depending on your phone and carrier, delivery may use a rich messaging conversation or a standard text. Helose encrypts information while it moves through Helose systems and while it is stored. Content may still appear on your lock screen. Carriers and phone makers may process standard text traffic. If you choose to receive health-related texts, you accept those channel risks.

We keep texts short: a check-in, a reorder prompt, a simple reply (for example yes/no or a number rating). Diagnoses, lab results, and long clinical notes are not what this channel is for. When more detail is needed, your clinic may send a link to a secure web page.

• Keep your phone password-protected and private.
• Do not use a shared family or clinic device for health-related texts.
• Others may see message previews on your lock screen. Disable lock-screen previews if that concerns you.
• Tell your clinic immediately if your phone number changes.
• Do not use this service for medical emergencies. Call 911 or your clinic's emergency line.

Messages may include your name and light care context (for example a check-in question, that a reorder is ready to confirm, or your reply about how you are doing). Detailed instructions may appear on a secure web page instead of in the text itself. This is protected health information handled under your clinic's privacy practices and Helose's agreement with your clinic.

Reply STOP to any message to unsubscribe from future texts on that clinic line. Reply HELP for assistance. Your clinic is responsible for honoring opt-out requests. Opting out of texts does not affect your right to receive care from your clinic through other channels.

Your clinic's Notice of Privacy Practices governs how your health information is used and disclosed. Helose processes information on behalf of your clinic. For clinic-specific questions, contact your practice directly.

Message frequency varies. Message and data rates may apply from your mobile carrier. Helose does not charge patients directly unless your clinic offers a separate paid messaging program and discloses that to you at enrollment.

Separately from patient care messaging, clinic owners and staff evaluating Helose can text our marketing number from helose.com. Scan the QR on the homepage. Your phone opens a draft already addressed to Helose Ltd., with a short kickoff line filled in. When you send it, you're asking for one sample check-in reply from Helose Ltd. (not from any clinic). One sample reply; no recurring texts and no marketing list. Message frequency varies. Reply STOP to block future demo messages, HELP for help. Message and data rates may apply. Demo messages contain no patient information.