- When will published per-provider pricing be available?
- We are running a small rural design-partner cohort (home log days by text, pre-visit summary). Published add-on menus follow once those workflows are locked.
- Will there be a Critical-Access discount?
- We expect CAH and FQHC economics to matter in rural quotes, but we are not publishing every pack until the design-partner cohort validates home-log days, brief content, and coordinator workflow. Start the free trial or join the cohort while we finish that work.
- Is Helose actually eligible for RHT Program funding?
- Section 71401 of P.L. 119-21 includes "consumer-facing, technology-driven solutions for the prevention and management of chronic diseases" and a separate "technical assistance, software, and hardware for IT advances" line as permitted uses. Helose maps to both. One open question CMS has not yet clarified: whether RHT funds may cover recurring SaaS opex vs one-time capex. We recommend confirming with your state HHS office before committing the line item. If your state pre-approves, we provide the eligibility documentation package.
- What counts as a provider seat?
- A named clinician (MD, DO, NP, PA) who signs a clinical action drafted by Helose. Coordinators, MAs, billers, and front-desk staff use Helose at no additional cost; you pay only for the clinicians who sign.
- Do you charge per text or per log reply?
- No per-text metering on quoted plans. Quote reflects your active patient panel, visit cadence, and channel workflows — not per-text metering.
- What if our clinic is too small for a paid tier?
- Start the 2-week free trial on your real panel. Solo rural providers run texts + briefs before we quote. Larger panels and networks join the design-partner cohort or talk to sales.
- Can we get an annual contract discount?
- Annual terms will be part of published rural pricing. Network contracts are quoted with custom terms today.
- Do you take percent-of-collections or risk-share?
- Not today. Per-provider seats are the publicly stated structure. State transformation projects with risk-share components are quoted at the Network tier.
- How does the free trial work with PHI?
- BAA is signed by click-through at signup before any data moves. The 2-week trial runs on your real panel with production texting and briefs, not a sandbox. Paid annual contracts come with a counter-signed BAA on Helose letterhead.