- How does the free trial work?
- Every segment can try 2 weeks for free on your real panel. BAA is signed by click-through at signup before any data moves. Production texting and pre-visit summaries, not a sandbox. When the trial ends, contact sales for a tailored quote based on active patients. Paid annual contracts come with a counter-signed BAA on Helose letterhead.
- Why is pricing not published on the site?
- Like most EHRs, your quote depends on active patient panel, visit cadence, and which channel workflows you run — functional/integrative, GLP-1, or rural home logs. We quote after the trial from real usage, not a generic list price.
- What drives the tailored quote?
- Quote reflects your active patient panel, visit cadence, and channel workflows — not per-text metering. Coordinators, billers, and front-desk staff are included at no extra seat fee.
- What counts as a provider seat?
- A named clinician (MD, DO, NP, PA, ND) who signs a clinical action drafted by Helose. Coordinators, billers, and front-desk staff use Helose at no additional cost; pricing scales with your active patient panel, not every login.
- Can I get an annual contract?
- Annual contracts available — terms quoted after your trial. Multi-site contracts are quoted with custom terms.
- How is this different from Adherix or Omada?
- Adherix focuses on GLP-1 drift SMS. Omada runs payer/employer coaching. Helose uses your practice number and your visit plan and a summary that covers injection-week replies, silence gaps, and lifestyle items from the chart, not a third-party app patients must install.
- Can we run Helose on a hybrid FM + GLP-1 panel?
- Yes. Same tailored quote shape and coordinators included. Functional-medicine workflows (supplements, lab prep) and weight-loss pulses share one thread and one brief.
- Does Helose titrate GLP-1 doses by text?
- No. SMS is logistics and symptom check-ins (1 to 10 scales). Clinical management stays in the visit.
- What is not included in a Practice quote?
- Custom EHR connectors outside the shipped list, SSO, and dedicated rollout support sit at the Multi-site tier.