- How does the free trial work?
- Two weeks free on your real patients. You sign a BAA at signup. You approve the playbook once (check-ins, running-low, welcome). Helose runs those on schedule, and staff step in for exceptions. When the trial ends, we quote based on how many patients we actually text each month.
- What counts as an active patient?
- Someone we sent at least one approved text for that month. Everyone else in your EHR stays free.
- Why is pricing not published on the site?
- Your quote depends on how many patients we text, your clinic type, and volume. Not your full EHR list or staff headcount. We quote from real usage after the trial.
- What drives the tailored quote?
- A monthly fee plus a rate for each patient we're actively texting. Rates drop as volume grows, and every contract has a monthly cap. Coordinators, billers, and front desk are included.
- Do larger clinics pay less per patient?
- Yes. More patients on text schedules means a lower per-patient rate. Multi-site clinics get extra discounts.
- Who can approve texts?
- A clinician who approves outbound messages (MD, DO, NP, PA, ND). Coordinators, billers, and front desk are free.
- Can I get an annual contract?
- Yes. Terms come after your trial. Multi-site gets custom terms.
- How is this different from Adherix or Omada?
- Adherix focuses on GLP-1 drift SMS. Omada runs payer/employer coaching. Helose uses your practice number and your visit plan and a summary that covers injection-week replies, silence gaps, and lifestyle items from the chart, not a third-party app patients must install.
- Can we run Helose on a hybrid FM + GLP-1 practice?
- Yes. Same tailored quote shape and coordinators included. Functional-medicine workflows (supplements, lab prep) and weight-loss check-ins share the same text thread and pre-visit summary.
- Does Helose titrate GLP-1 doses by text?
- No. SMS is logistics and symptom check-ins (1 to 10 scales). Clinical management stays in the visit.
- What is not included in a Practice quote?
- Custom EHR connectors outside the shipped list, SSO, and dedicated rollout support sit at the Multi-site tier.