- How does the physician referral program work?
- Refer another FM or integrative practice. When they subscribe to paid provider seats, you receive the same number of provider seats on your account free for three months. See www.helose.com/physicians for full details or email contact@helose.com with subject “Referral program”.
- How does the free trial work?
- Every segment can try 2 weeks for free on your real panel. BAA is signed by click-through at signup before any data moves. Production texting and pre-visit summaries, not a sandbox. When the trial ends, contact sales for a tailored quote based on active patients. Paid annual contracts come with a counter-signed BAA on Helose letterhead.
- Why is pricing not published on the site?
- Like most EHRs, your quote depends on active patient panel, visit cadence, and which channel workflows you run — functional/integrative, GLP-1, or rural home logs. We quote after the trial from real usage, not a generic list price.
- What drives the tailored quote?
- Quote reflects your active patient panel, visit cadence, and channel workflows — not per-text metering. Coordinators, billers, and front-desk staff are included at no extra seat fee.
- What counts as a provider seat?
- A named clinician (MD, DO, NP, PA, ND) who signs a clinical action drafted by Helose. Coordinators, billers, and front-desk staff use Helose at no additional cost; pricing scales with your active patient panel, not every login.
- Can I get an annual contract?
- Annual contracts available — terms quoted after your trial. Multi-site contracts are quoted with custom terms.
- How does Helose pricing compare to DeepCura?
- DeepCura publishes per-provider scribe pricing. Helose quotes follow-up texting plus the pre-visit summary based on your active patient panel, with coordinators included. Many FM clinics run both.
- What is not included in a Practice quote?
- Custom EHR connectors outside the shipped list, SSO, and dedicated rollout support sit at the Multi-site tier. High-volume panels are quoted after your trial.