Dermatology

Catch PM retinoid drift before the follow-up.

Regimen check-ins, flare routing, and product refill prompts from your practice number. Staff see adherence gaps before the 8-week visit.

No app for patients to install.

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AM/PM routine check-in

  1. Quick check-in from Summit Dermatology: how consistent were you with your AM/PM routine this week? Reply 1-10.
  2. 4, skipped PM retinoid twice Delivered
  3. Thanks. Want a simpler PM reminder schedule for tretinoin and moisturizer? Reply YES.
  1. Face is red and stinging since starting the new cream Delivered
  2. Flagged for your care team today. Hold new products until a clinician reviews, call the clinic for severe swelling.
  1. Your benzoyl peroxide wash is running low on your plan. Tap to reorder: prattclinics.helose.com/refill
  2. Thanks! Delivered
  3. Got it, order is with your care team.

Patient thread

Problem

AM/PM routines drift by week three.

Patients skip nights, swap products, and call the front desk when irritation hits.

  • PM retinoid adherence drops by week three. Staff only learn at the follow-up.
  • Flare texts land on the front desk, not in a structured queue for the MA
  • In-clinic product refills slip when nobody tracks running-low between visits
  1. Visit
  2. Week 2
  3. Week 4
  4. Week 6
  5. Flare
  6. Follow-up

Between visits

Regimen check-ins, flare flags, and refills in one text thread from your number.

Regimen check-in · Flare routing · Product refill

  • Regimen check-in

    Quick check-in from Summit Dermatology: how consistent were you with your AM/PM routine this week? Reply 1-10.

    4, skipped PM retinoid twice

    Thanks. Want a simpler PM reminder schedule for tretinoin and moisturizer? Reply YES.

  • Flare routing

    Face is red and stinging since starting the new cream

    Flagged for your care team today. Hold new products until a clinician reviews, call the clinic for severe swelling.

  • Product refill

    Your benzoyl peroxide wash is running low on your plan. Tap to reorder: prattclinics.helose.com/refill

    Thanks!

    Got it, order is with your care team.

Pre-visit brief

Open the follow-up knowing adherence and flares already.

Before the 8-week acne slot: regimen scores, irritation flags, and refill status. Not a photo folder scroll at the desk.

  • 4/10 adherence: missed PM retinoid twice this week
  • Redness and stinging flagged Tue after moisturizer change
  • BP wash reorder confirmed in thread
Pre-visit briefing Jordan L. · Acne follow-up · Wed 9 AM · 8-week check

Since the last visit

  • Care plan (Jan 14): AM benzoyl peroxide · PM tretinoin 0.025% · weekly regimen check-in

  • Adherence: 4/10 this week: missed PM retinoid twice

  • Flare flag: Redness and stinging reported Tue after new moisturizer

  • Refill: BP wash reorder confirmed in thread

  • Visit priority: Irritation vs. purging: hold vs. continue tretinoin

Recommended focus

  • Review irritation timeline since moisturizer change

  • Confirm AM/PM routine and barrier support

  • Strength or product changes in the visit only, not by text

Integrations

Regimen adherence beside sleep and recovery trends.

Oura and WHOOP context on the same brief as regimen scores and flare texts—what changed on the skin and in recovery between derm follow-ups.

  • Patient wearables & health data

    • Sleep and recovery trends when irritation or adherence drops mid-regimen
    • Oura, WHOOP, Apple Health, and activity data dated to flare texts
    • Optional progress photo prompts routed to staff, not auto-diagnosed

  • Chart & practice stack

    • Strength changes, new prescriptions, and biopsy decisions stay out of SMS
    • Licensed clinician approves outbound templates before they go live
    • Brief opens beside your EHR; chart remains the system of record

For your team

Flare texts land on the summary, not the front desk voicemail pile.

  • 6-8 wk between visits

    Regimen check-ins on the cadence you set at the acne or medical derm follow-up. Only on scheduled days.

  • Flares routed same day

    Irritation and side-effect texts flag staff before the patient calls the front desk.

  • 90 sec before follow-up

    Adherence scores, flare flags, and refill status on the summary. No scrolling through photo folders.

Helose works for HIPAA-covered clinics. BAA at onboarding. US-only infrastructure. We never train models on your PHI.

Set regimen check-ins at the visit. Flare and refill texts go out until the next follow-up.

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